Collaborative CRM

Better Customer Interaction - Letter, Fax, Phone, e-mail

Motosnap Automotive Collaborative CRM facilitates interactions with customers through all channels (personal, letter, fax, phone, web, e-mail) and supports coordination of employee teams and departments. It is a Web-Based solution that brings people, processes and data together so automotive dealerships can better serve and retain their customers. The data and activities can be structured, unstructured, conversational, and/or transactional in nature.

Motosnap Collaborative CRM Benefits:

• Enables efficient productive customer interactions across all communications channels
• Enables web collaboration to reduce customer service costs
• Integrates Multi-Store based BDC centers enabling multi-departmental personal customer interaction
• Integrates view of the customer while interaction at the transaction level
• Driven by automotive dealership’s current needs Motosnap Collaborative Automotive CRM is the new resource needed to succeed in leading Efficient Consumer Response concept.

Get a Competitive Advantage

Many Dealerships are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic frameworks and cooperation with everyone along the entire value chain are needed to allow managers to deal with the changes in shopping patterns of consumers. New management concepts such as Collaborative Forecasting and Mass Customization are integrated into one holistic approach, with a view to jointly develop customer bonding and loyalty.

Monitor Showroom Floor - Internet - BDC

In an automotive dealership, the Motosnap CRM tool monitors the showroom floor, the Internet, BDC, service department and the inventory which provides a dealership with one place to go to find any information they need to help strenghthen customer loyalty, resulting in increased sales and profitability. The important piece we provide is the ability to integrate with all the other pieces that are needed to develop a complete snap shot of a customer relationship- this gives salespeople all of the tools they need to allow them to work smarter (not harder) and sell additional units. By using the Motosnap Web-Based CRM Solution you will have the ability to communicate with customers, see reports and monitor all of your showroom processes at anytime, anywhere there is an internet connection.

Facilitate Short and Long Term Follow up

The Motosnap CRM tool gives your automotive dealership the tools to put a process in place for short and long term follow-up that will last up to 5 years. With the high turn over in the automobile retail sales vertical, it is sometimes impossible to create long-term strategies. Managers come and go, so do follow-up systems, training and best-practices that have been developed over years and years of business. Motosnap will help implement long-term strategies into your dealership today!

NO Contracts - Performance Based Services

Remember, Motosnap Web-Based software has no long term contracts and is performance based. Please watch the live demo for more information today.

MotoSnap Automotive CRM Technical Functionality

Scalability

The ability to be used on a large scale, and to be reliably expanded to whatever scale is necessary.

• Multiple communication channels
  The ability to interface with users via many different devices. (phone, mobile, internet, etc)
• Workflow
  The ability to trigger a process in the back office system, e. g. email response, etc.
• Assignment
  The ability to trigger a process in the back office system, e. g. email response, etc.
• Database
  The centralized storage (in a data warehouse) of all information relevant to customer interaction.
• Customer privacy considerations
  E.g. data encryption and the destruction of records to ensure that they are not stolen or abused.

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