At VinSolutions we take great pride in our streamlined Technical Support.
Like a Pit Crew at Daytona, we know we must get your job done right … and fast!!
Dealers applaud our brief "wait times."
With more than 75 Technical Support employees, we average a 15-second “wait time” (3 rings) to reach us.
"First Call Resolution" – We get you to the right expert on the first call, so there doesn’t need to be a second call.
Call (800) 980-7488 for assistance
We will ask if you need Support in the following areas:
Other – our largest team that assists with virtually all areas of the CRM
We immediately determine the best resource to begin resolving your issue(s)
Monday - Friday:
7:00 am - 7:00pm Central
8:00 am - 5:00pm Central
Should the occasion arise, we also have a 24-hour emergency option for after-hours issues.
Tech Support Training
Our Techs know that time is money and you don’t have the time to make additional calls or deal with additional interruptions.
That’s why they strive to accurately document all of your pertinent information, the first time.
They are sophisticated, high-tech, computer-savvy individuals, who are trained for three detail-filled weeks. We test them. We challenge them. We even run them through numerous “fire-drill” scenarios. This prepares them with a solid foundation, as they navigate our VinSolutions’ CRM and numerous other in-house tools.
Furthermore, they are required to undergo hundreds of additional hours of “on-the-job training,” working alongside our veteran Techs before being moved onto one of our Specialized teams.
With personalities and skills similar to any Pit Crew, they remain calm, cool and collected, in order to get you and your Dealership back on-line.
Our Techs are definitely not your average Call Center employees.
For those Dealers who prefer to email their concerns/issues, just send an email to: Support@VinSolutions.com
After your call, we would appreciate your candid feedback and guidance via our very brief, follow-up survey. We are constantly working to make our support team more responsive to your needs.
VinSolutions is a COX Automotive Company.
© 2016 VinSolutions Inc. All Rights Reserved