Following are the Connect CRM enhancements and fixes scheduled for release between Mar. 14 - 24.
If you have any questions regarding these enhancements, please contact your VinSolutions Performance Manager or VinCare Support at 800.980.7488.
Following are the Connect CRM enhancements and fixes scheduled for release Feb. 23.
If you have any questions regarding these enhancements, please contact your VinSolutions performance manager or VinCare Support at 800.980.7488.
Following are the Connect CRM enhancements and fixes scheduled for release Jan. 19.
See related Knowledge Base article #1518.
Admin and Manager level users now have the ability to cancel service appointments from the Customer Dashboard and Service Appointments page.
Following are the Connect CRM enhancements and fixes released between Nov. 10 - Dec. 15 as a part of the continuous delivery process and the Dec. 13 monthly release.
Note: If the Leads Dashboard is not in the list of Dealer Dashboards or the Leads option is not available in the dropdown, please contact your administrator for access.
Note: There are multiple reason why customers may not have a campaign action completed (for example: Bad or no email address, duplicate customers in a campaign, missing customer data, etc.).
To view additional details about a customer for the campaign, select the arrow to the left of the campaign. To view a list of customers for each category, select the number under each column.
Note: To see the attributes, a customer must visit the KBB and ATC website before the dealer's website.
In a continuous effort to standardize and update the Connect interface, the Desking interface will be updated on Tuesday, Nov. 29. The Desking Navigation icons and Deal Scenario icons will be replaced with text descriptions , as well as updating the Desking page colors.
Although the icons will be replaced, the functionality will not change. The Push To option will contain a drop-drown menu, which will allow users to push a deal to the DMS, DealerTrack, or RouteOne.
Users can hover over any of the new text descriptions to get additional information.
Note: Over the next few weeks, the eAcademy Desking Courses will be updated to reflect the new Desking interface.