VinSolutions TEXTING
Communicate with customers how they want.
The Challenge
9 out of 10 customers want to talk to businesses through messaging, but only 48% of businesses, including dealerships, are equipped to connect with customers through a message. This gap means many dealerships are missing out on customers to competitors who are able to cater to their shoppers communication preferences.
How We Solve It
Our CRM with automotive text messaging makes texting customers as easy as texting friends. VinSolutions Texting has full MMS messaging capabilities and a full conversation history stored right in the customer record in VinSolutions CRM, dealers can keep track of all customer communications in a single view.
Watch In Action
Watch the short video to learn more about the benefits of automotive text message marketing with VinSolutions Texting, including automatic opt-in language, the ability to send photos and videos, and integration with VinSolutions CRM that ensures a seamless shopping experience for each customer.
Success Stories
“We conducted an internal consumer study to see how people prefer to communicate and, hands down, the response was they wanted to communicate via text. So, with that in mind, we bolstered our VinSolutions Texting in VinSolutions CRM to include MMS, the ability to send videos and photos. We then rebuilt our processes. We cut our phone calls by 55% and replaced those with texting, and we included automated texts rather than automated emails. And as a result, our contact rate has skyrocketed.”
Kevin FryeMarketing Director at Jeff Wyler Automotive Family 
“With no change in process or protocol other than adding a text 24 hours before an appointment and two hours before an appointment, sent in a personal manner using VinSolutions Texting, our show ratio moved from 55% to over 72%. This was consistent in the four stores where I implemented this function. Any dealer not using the new VinSolutions Texting MMS platform with the auto text capability is just not paying attention to current consumer trends.”
Don ErwinSenior PR Manager, Mtn View Ford Lincoln 
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Product Features
Easily view full conversation histories
Quickly and efficiently catch up on all customer text communication across the dealership, including between multiple salespeople, with a comprehensive text conversation history stored in the customer record.
Send photos and videos via text
Give your customers the engaging, valuable information they are looking for with MMS capabilities, which enable you to text customers videos and photos directly from VinSolutions CRM and VinSolutions Mobile.
Respond to Facebook messages within the CRM
The integration between VinSolutions CRM and Messenger brings Facebook messages and data directly into your CRM for more streamlined customer communications, more efficient workflows, and improved reporting.
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